Vivibet Terms & Conditions – Full Version

01 Definitions & Introduction

These Terms & Conditions ("Terms") govern the use of the Vivibet platform and all its services. In these Terms, "Vivibet", "we", and "our" refer to the company operating Vivibet. "You" and "user" refer to any registered or unregistered individual who accesses the Vivibet website or app.

Vivibet is an online gaming and betting platform operating under an international gaming license. Our services include Sports Betting, Live Casino, lottery, virtual games, and more.

Vivibet's Terms & Conditions have been prepared in English with Bangladesh users in mind, so no one is left confused or misled.

02 Account Registration

To open a valid account with Vivibet, the following requirements must be met:

• You must be at least 18 years of age.
• You must provide accurate and truthful information at the time of registration.
• Each individual may register only one account.
• Multiple accounts from the same device, IP address, or payment method are not permitted.
• You are solely responsible for keeping your account password confidential.

Registration Process

During registration, you will need to provide a valid mobile number or email address. Vivibet will send a verification code, and your account will not be activated until the code is verified.

We recommend enabling two-factor authentication (2FA) to keep your account secure. If you notice any suspicious activity, contact us immediately at support@vivibet.biz.

03 Age Verification & KYC

Vivibet is committed to responsible gaming and ensures that no one under the age of 18 can access our platform.

KYC (Know Your Customer) Process

After registration, Vivibet may require you to complete KYC verification before withdrawing a specified amount or when otherwise necessary. One of the following documents will be required:

• National ID (NID) — photos of both sides required.
• First page of your passport.
• Driving license.

A recent utility bill or bank statement (within the last 3 months) is accepted for address verification.

KYC verification is typically completed within 24–48 hours of submission. For urgent cases, please contact us via live chat.

04 Deposits & Withdrawals

Deposit

Vivibet supports deposits via the following payment methods: Mobile Pay, Nagad, Rocket, bank transfer, and credit/debit card. Deposits are typically processed instantly.

• Minimum deposit: ৳500.
• Maximum deposit: ৳5,00,000 per day.
• Only use payment methods registered in your own name.
• Payments made through third parties are strictly prohibited.

Withdrawal

Your KYC verification must be complete before you can make a withdrawal. Withdrawal requests are typically processed within 24 hours.

• Minimum withdrawal: ৳1,000.
• Maximum withdrawal: ৳2,00,000 per day.
• Payments will be returned via the same method used for the original deposit.

If Vivibet suspects fraudulent activity on any transaction, it reserves the right to place the withdrawal on hold and conduct an investigation. You may be asked to provide additional documentation during this process.

05 Bonuses & Promotions

All Vivibet bonuses and promotions are subject to specific terms. Please read the relevant terms and conditions for each bonus before claiming it.

General Bonus Terms

• The welcome bonus is available to new members only, once per account.
• Bonus funds cannot be withdrawn directly — the specified turnover (wagering) requirements must be met first.
• Wagering requirements are typically 10–30 times the bonus amount.
• If a bonus claim deadline has passed, that bonus will be considered void.
• Claiming the same promotion across multiple accounts is strictly prohibited.

Vivibet reserves the right to modify, suspend, or cancel its bonus program at any time. Users will be notified in advance of any changes affecting an ongoing bonus.

06 Betting Rules

Before placing a bet in the Vivibet betting section, please familiarise yourself with the following rules.

Bet Acceptance & Cancellation

• Once a bet is confirmed, it generally cannot be cancelled.
• If a match or event is cancelled, the stake for that bet will be refunded.
• If any odds are displayed incorrectly due to a technical error, Vivibet reserves the right to void or adjust the affected bet.

In-Play Betting

Odds in live betting change rapidly. The odds displayed before a bet is confirmed may shift — in such cases, the bet will be placed at the updated odds.

Maximum Win Limit

The maximum winnings from a single bet or coupon are capped and may vary depending on the type of game. For more details, Betting Page Visit.

07 Prohibited Activities

The following activities are strictly prohibited on the Vivibet platform. If any prohibited activity is detected, the account will be immediately suspended and the associated balance may be forfeited.

• Opening or operating multiple accounts.
• Using another person's account or allowing someone else to use yours.
• Placing artificial bets to exploit the bonus system.
• Arbitrage betting or odds matching.
• Placing bets using automated bots or scripts.
• Money laundering or any illegal financial transactions.
• Intentionally exploiting security vulnerabilities in the platform.

08 Account Closure & Restrictions

Vivibet may temporarily or permanently close your account under the following circumstances:

• Violating these Terms & Conditions.
• Providing false information during KYC verification.
• If evidence of fraudulent or deceptive activity is found.
• If you have submitted a self-exclusion request yourself.

Voluntary Account Closure

To close your account, email support@vivibet.biz or reach out via live chat. Your account will be closed once all pending bets and withdrawals have been settled.

Self-exclusion is also available as part of our responsible gaming commitment. To learn more about this, Responsible Gaming Page Visit.

09 Limitation of Liability

Vivibet strives to operate its services to the highest standards. However, Vivibet is not liable for the following:

• Bets or games lost due to loss of internet connection.
• Transaction delays caused by third-party payment processors.
• Unauthorised access to an account due to the user's own negligence.
• Unexpected technical errors or server downtime.

10 Privacy & Data Protection

Vivibet is committed to protecting your personal information. To learn more about how your data is collected, stored, and used, please review our Privacy Policy Read.

In short: we do not sell your data to third parties — it is used solely to improve our services and meet applicable legal obligations.

11 Changes & Updates to Terms

Vivibet reserves the right to update these Terms & Conditions at any time. For significant changes, registered users will be notified in advance via email or platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend checking this page regularly.

12 Contact & Complaints

If you have any questions or concerns about these Terms & Conditions, please contact us through the following:

• 📧 Email: support@vivibet.biz
• 💬 Live Chat: Click the chat icon at the bottom right of the website (24/7 support in Bengali).
• ❓ Common Questions Answered: FAQ Page

An initial response will be provided within 48 hours of a complaint being submitted. Complex cases may require additional time to investigate, but every complaint is tracked until resolved.