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Vivibet FAQ – All Your Questions Answered in One Place

All common questions about registration, login, deposits, withdrawals, bonuses, and gaming are answered here in plain language. Read through and enjoy a hassle-free experience.

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Account Questions

Signing up on Vivibet takes just 2–3 minutes. Enter your name, mobile number, email, and date of birth, then verify with a mobile OTP — and your account is ready to go. No paperwork, no lengthy process.
Tip: Enter the correct mobile number during registration, as OTP will be sent to that number.

Each person may only hold one Vivibet account. Creating multiple accounts using the same name, mobile number, or bank account is against our policy and may result in all accounts being permanently closed.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email to receive an OTP. Verify the OTP, then set a new password. The whole process takes under 2 minutes.

KYC verification may be required for withdrawals above a certain amount. Upload a photo of your National ID or passport. Approval is typically completed within 24 hours. If you have any issues, email support@vivibet.biz.

To deactivate or close your account, email support@vivibet.biz. Make sure to withdraw your balance before closing. As part of responsible gaming, you also have the option to take a temporary break.
Deposit Questions

Vivibet accepts deposits via Mobile Pay, Nagad, Rocket, Upay, and bank transfer. All payment methods are widely available and secure in Bangladesh. Deposits are typically credited within 1–5 minutes.

The minimum deposit on Vivibet is just BDT 200, making it easy for players on any budget to get started. Your first deposit may also qualify for a welcome bonus.

Your balance is usually updated within 1–5 minutes. Bank transfers may take 15–30 minutes. If it's been more than 30 minutes, contact support@vivibet.biz with your transaction ID.

Vivibet does not charge any fees for deposits. However, your mobile banking provider (Mobile Pay, Nagad, etc.) may apply a small service charge as per their own policies.
Withdrawal Questions

Mobile banking withdrawals (Mobile Pay, Nagad) are usually processed within 15–30 minutes. Bank transfers may take 1–3 business days. Requests made between midnight and 6 AM are processed the following morning.

The minimum withdrawal is BDT 500. The maximum limit depends on your account level and verification status. Fully KYC-verified accounts are eligible for higher withdrawal limits.

First, wait 2 hours. If the withdrawal is still pending, contact support@vivibet.biz with your withdrawal ID and a screenshot. Incomplete KYC or unmet bonus wagering requirements may also hold up a withdrawal.
Bonus & Promotions FAQs

The welcome bonus is automatically credited to your account on your first deposit after registering as a new member. Bonus amount and terms On the Promotions page Full details available.

To withdraw a bonus, you must meet the wagering requirements – typically 5–10x the bonus amount. Each bonus has its own terms, which are clearly stated on the Promotions page.

Yes, through Vivibet's referral program, if you invite a friend and they register and make their first deposit, you'll receive a referral bonus. For more details, Promotions Page View.

Vivibet offers a weekly cashback promotion. Place a set amount in bets each week and get a portion of your losses back. Check the Promotions page every Monday for the latest details.
Betting-related questions

Live betting lets you place wagers on ongoing matches at real-time odds. On the Betting page Select a live match, check the odds, enter your stake, and confirm. Since odds change constantly, it's best to make your decision quickly.

Once a bet is placed, it generally cannot be cancelled. However, some bet types offer a Cash Out option, which lets you settle at a guaranteed return before the match ends.

If a match is fully cancelled, all bets on that match are refunded. If a match has completed the required number of rounds (e.g., 5 overs in cricket), the result may still stand. For full details Terms & Conditions available.
Gaming FAQs

Vivibet offers Live Casino, slots, table games (Roulette, Blackjack, Baccarat), card games, fishing games, and much more. On the Games page View all games.

Log in and On the Lottery page Go to the Lottery page, choose your preferred lottery, select the number of tickets, and confirm payment. Results are announced at the scheduled time, and any winnings are credited straight to your wallet.

High Roller This section is for high-stakes players. It offers higher bet limits, exclusive odds, and a dedicated account manager. Regular members can typically apply for High Roller status.
Security Questions

Yes, Vivibet uses 256-bit SSL encryption. Your personal information and transaction data are fully encrypted. Passwords are never stored in plain text — only in hashed form.

Go to Account Settings, navigate to the "Security" section, and enable 2FA. Once your mobile number is verified, you'll receive an OTP every time you log in. Keeping 2FA on significantly improves your account security.

Change your password immediately and log out of all devices. Then email support@vivibet.biz with full details. Our security team will investigate promptly and take the necessary action.
Mobile app questions

Vivibet Android APK – Direct Download Download Page Download it from there. Even if it's not on the Google Play Store, downloading from the official site is completely safe.

To install apps from unknown sources on Android, go to Settings → Security → enable "Unknown Sources". Then open the APK file to install. If you run into issues, restart your phone and try again.

Yes, the app and website share the same account. Log in from any device using the same username and password. Your balance, betting history, and bonuses stay in sync everywhere.
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Why Choose Vivibet

Why Choose Vivibet

A platform built with Bangladeshi players in mind – simple, safe, and fun.

Fast Transactions

Deposits and withdrawals processed in minutes. Instant payment support via Mobile Pay, Nagad, and Rocket.

Bangla Support

Bangla-speaking support team available 24/7. Get help in Bangla whenever you need it.

Secure Platform

Your account is protected with SSL encryption, 2FA, and an anti-fraud system.

Exciting Bonuses

Welcome bonus, cashback, referral bonus, and weekly offers — new opportunities every day.

Mobile App

Play from anywhere on the Android app. Fast loading, smooth interface, and all features included.

Live Analysis

Real-time odds, match statistics & Analysis Watch smart, bet smart.

Need Help?

Contact Us

If you can't find your answer in the FAQ, our support team is ready to help directly.

Email Support

Send us a detailed description of the issue by email. You'll receive a response within 24 hours.

support@vivibet.biz

Live Chat

Use Live Chat for instant assistance. Average response time is 5 minutes.

Log in to chat

Guides & Tutorials

Read the full guide — every step from registration to withdrawal, explained clearly.

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Don't have an account yet?

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