This page clearly explains how your personal data is collected, used, and protected at Vivibet. We believe transparency is the foundation of trust.
Welcome to Vivibet's Privacy Policy. This policy applies to all services provided through the Vivibet website (vivibet.biz) and mobile application. We understand how valuable your personal information is, and we are committed to protecting your privacy without compromise.
If you have any questions after reading this Privacy Policy, reach out directly at support@vivibet.biz. Our team will respond in Bengali.
Vivibet collects certain information to improve your experience and meet legal obligations. Details are outlined below:
| Data type | Example |
|---|---|
| Identity Documents | Full name, date of birth, national ID number |
| Contact information | Mobile number, email address, current address |
| Financial Information | Payment method, transaction history, Mobile Pay/Nagad number |
| Technical Information | IP address, device type, browser information |
| Usage Data | Login times, game history, betting patterns |
| Cookies Data | Session cookies, preference settings, tracking data |
Vivibet does not collect any additional or unnecessary information beyond what is listed above.
Vivibet collects your information through the following means:
Vivibet uses the information we collect solely for the following purposes:
Vivibet does not sell your personal data to any third party. However, limited information may be shared in the specific circumstances outlined below:
Certain information may be shared with trusted partners for payment processing, technical infrastructure, and customer support. These partners are required to uphold the same privacy standards as Vivibet.
Data may be disclosed to legal authorities when required by court order, government directive, or anti-money laundering investigations.
In the event of a company merger or acquisition, your data may be transferred to the new entity. You will be notified in advance if this occurs.
Vivibet's website and app use cookies and similar technologies. Cookies are small data files stored on your device.
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may cause some features to not work properly.
How long Vivibet retains your data depends on the type of information and applicable legal requirements.
| Data type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction history | 7 years (legal obligation) |
| KYC documents | 5 years after account closure |
| Customer Support Contact | 3 years |
| Marketing Data | Until consent is withdrawn |
| Log Files | 12 Months |
Once the retention period expires, your data is permanently deleted or anonymized so that it can no longer be used to identify you.
Vivibet applies industry-leading security measures to keep your data safe.
As a Vivibet user, you have important rights regarding your personal data.
To exercise any of these rights, email us at support@vivibet.biz. We will respond within 30 days.
Vivibet strictly prohibits use by anyone under the age of 18. We do not knowingly collect data from minors.
If a user is suspected to be a minor, their account will be immediately suspended and all associated data will be deleted.
Vivibet may update this Privacy Policy from time to time. For significant changes:
Continued use of the service after any changes will be considered your acceptance of the updated policy.
For any privacy-related questions, complaints, or requests, please reach out to us through the following:
An initial response will be provided within 48 hours of submitting a data protection complaint.
Protecting your data at every step is our highest priority.
All your data transmissions are secured with 256-bit SSL/TLS encryption, making it unreadable to hackers.
With 2FA enabled, your password alone won't be enough to log in — a one-time OTP to your phone is always required.
Vivibet never sells your personal data to advertisers or data brokers.
The privacy policy is written entirely in Bangla so every user in Bangladesh can easily understand it.
Third-party security experts regularly audit Vivibet's systems.
Update your marketing preferences, correct your information, and close your account — all from your account settings.
You can request to see what information we hold about you at any time — just send us an email.
If any of your information is incorrect, you can request that it be corrected.
Under certain conditions, you have the right to request deletion of your data.
You can request a copy of your data to download.
You can opt out of your data being used for marketing purposes at any time.
You may request that processing of your data be restricted while an investigation is ongoing.
Your data is safe with Vivibet. Register today and enjoy gaming on a platform you can trust.
Answers to Common Privacy Questions